Contact us
Email hello@timurtek.com. It helps to say which device you use (iPhone, Android or web) and what you were trying to do. You can also send feedback from the app: Settings → Help → Send feedback.
Common questions
How do I restore my Pro subscription on a new phone?
Sign in with the same account, then open Settings and choose Upgrade to Pro. The subscription screen has Restore purchases. Use the same Apple ID or Google account you subscribed with.
How do I cancel Pro?
On iPhone: Settings → your name → Subscriptions → PainSense. On Android: Google Play → Payments & subscriptions → Subscriptions. On the web: Settings → Manage subscription. Pro stays on until the end of the period you've paid for.
What happens to my older entries on the free plan?
Nothing is deleted. The free plan shows the last 30 days; everything older comes back when you upgrade.
Can I get a copy of my data?
Yes, on any plan. Settings → Export your data gives you a CSV (opens in any spreadsheet) or a JSON file.
I forgot my password.
On the sign-in screen, choose Forgot password? and we'll email you a link to set a new one. If you signed up with Apple or Google, sign in with that instead. Still stuck? Email us from the address you use for PainSense.
Is PainSense medical advice?
No. PainSense is a tracking and journaling tool, not a medical device. Talk to a clinician about your health, and in an emergency contact your local emergency number.
Your account and data
PainSense is run by Timurtek LLC.